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Frequently Asked Questions

  • What type of pets do you care for?
    We offer care for dogs, cats, birds, small mammals, reptiles, fish, and more. Whether you have a furry, feathered, or scaly companion, we are committed to tailoring our services to meet the unique needs and preferences of your beloved pets.
  • Will I get updates while I'm away?
    Absolutely, we understand the importance of staying connected with your pets while you're away. During our initial meet & greet, we'll discuss your preferences for updates, including how frequently you'd like to receive them and your preferred method of communication. In the event of an emergency, we will always make every effort to get in touch with you promptly.
  • What if my neighbourhood is not listed in your service area?
    Please reach out to see if we can accommodate you. Locations outside of our listed service areas are accepted on a case-by-case basis, and may be subject to an additional Beyond-Service-Area fee. Keep in mind that your pet may be left alone for a longer period of time during the workday as a result of commute time. Beyond-Service-Area Rate:​ Applies to all In-Home Pet Sitting and Drop-In services. ​​Our home-base is the neighbourhood of Oakridge (Southwest Calgary). If your location is within a 20 kilometre commute to Oakridge, regular pricing applies. If your location is beyond a 20 kilometre commute to Oakridge, a daily surcharge of $0.50 per additional kilometre will apply. ​​
  • Do you administer medication to pets?
    Yes! We are able to administer medication to your pets as per your instruction. This will be discussed during the initial meet and greet. Please ensure your pet has an adequate supply of medication for the duration of service. Please inform us of your pet's medical history and provide veterinary contact information.
  • Do I need to supply the pet sitter with groceries?
    You do not need to supply groceries for the pet sitter. Our pet sitters come prepared with their own groceries and will utilize your kitchen, appliances, dishes, and basic pantry items (such as spices and condiments) to prepare their own meals.
  • What steps are taken in case of an emergency or if my pet requires veterinary care?
    To ensure a swift response in case of an emergency, we kindly request that you provide us with the location and contact details of your preferred veterinary clinic and a nearby 24-hour animal hospital. In the event of any concern or unusual situation, we will always make an initial attempt to contact you. Your input and guidance are essential to us. If necessary, and in accordance with your instructions, we will either transport your pet to your preferred veterinary clinic or follow the course of action you have previously outlined.
  • Do you require a deposit? What form of payment do you accept?
    For services lasting 5 days or more, we do require a deposit to secure your booking. This non-refundable deposit is $45 and must be submitted to confirm your reservation. Dates will be kept open until the deposit is received, and it will be deducted from the total cost of the service. Payment for our services is due on the first day of service and can be made either in cash or through an e-transfer.
  • What are your Holiday Rates?
    A surcharge of $15.00 applies to the following holidays: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Please note that these holiday rates apply to all our In-Home Pet Sitting and Drop-In services. We appreciate your understanding.
  • Will you take my dog for walks?
    Dog walks are a fundamental part of our in-home pet sitting services, especially for appointments lasting more than 2 hours. For shorter drop-in visits, there might not be sufficient time to provide a full walk. We recommend booking services accordingly to ensure your dog's needs are met. Our dog walks take place in approved locations based on your preferences. During these walks, dogs will always be kept on a leash with a collar and identification tag for their safety. If your dog has any specific behavior concerns, such as discomfort around other dogs or people, triggers to be aware of, or places to avoid, please inform us in advance. We will not transport your dog in our vehicle unless it's an emergency or we've made prior arrangements with you.
  • What is your Cancellation Policy?
    Cancellation Policy: We understand that plans can change, and sometimes you may need to cancel a booking. We aim to be fair to both our clients and our business, so here is our cancellation policy: Cancellations made 5 days or more in advance: You will receive a full refund of your deposit. Cancellations made less than 5 days in advance: Unfortunately, we won't be able to refund your deposit, as we reserve that time exclusively for you and may have turned away other clients. Last-minute cancellations (less than 24 hours in advance): In the case of a last-minute cancellation, you may be responsible for a fee equivalent to 30% of the total service cost, as we may have already incurred costs associated with your booking. We truly value your understanding and cooperation with our cancellation policy. We recognize that exceptional circumstances can arise, so please don't hesitate to reach out and discuss your situation with us. We will do our best to accommodate your needs and find a fair solution whenever possible.
  • How will you ensure the security of my home?
    Ensuring the security of your home is a top priority for us. Here are the measures we take to safeguard your property: Home Security Check: We conduct thorough checks to ensure that all doors and windows are securely locked, maintaining the safety of your premises. Limited Access: Our access is limited to areas necessary for pet care, respecting your privacy by keeping other areas off-limits. Property Maintenance: Upon request, we can create a lived-in appearance by adjusting curtains, lights, and blinds. This acts as a deterrent to potential intruders, as it gives the impression that your home is occupied. Emergency Protocols: In case of emergencies, we have established protocols in place. This includes promptly contacting you, your designated emergency contacts, or local authorities if the situation warrants. Client Trust: We deeply value the trust you place in us when entrusting us with your home and pets. We are fully committed to upholding this trust, prioritizing the security and well-being of both. We take every necessary precaution to ensure the safety and security of your property during your absence. Should you have any specific security concerns or special instructions, please inform us, and we will gladly accommodate them.
  • What additional home care services do you offer?
    While our primary focus is on pet care during your absence, we also provide a range of home care services to ensure your property remains well-maintained while you're away. These services include: - Watering plants - Taking out trash on scheduled pickup days - Collecting mail to prevent it from piling up and signalling your absence to potential intruders - Shovelling snow from your walkways and driveway to ensure safe access to your home - Maintaining your home: While we won't perform extensive maintenance tasks, we'll keep an eye on your property and notify you of any issues that may arise, such as leaks or other emergencies. Please provide us with your specific requirements. These services are provided at no extra charge.
  • Do you offer boarding services in your home?
    We do not offer boarding services in our own home. We believe in the importance of minimizing stress and disruption for your pets, which is why our primary focus is on caring for them within the comfort of their own home. This approach allows your pets to maintain their regular routines and surroundings, which can be particularly beneficial for animals that may experience anxiety or discomfort in new environments.
  • How long will my pet be left alone?
    Pets must be comfortable staying home alone for the duration of a standard workday, which typically spans 8 hours, including commuting time. Rest assured, your pets will receive the care they need both before and after work. They will be provided with feeding, exercise, outdoor breaks, and ample love and attention during these times. To minimize any prolonged periods of solitude, we intentionally limit our service area radius. This ensures that we can promptly return to your pet's side after work, maintaining their well-being and happiness as a top priority.
  • Do you accommodate last-minute booking requests?
    We will try to accommodate last-minute booking requests whenever possible. We understand that unexpected situations can arise, and your need for pet care may be immediate. While availability may vary, please don't hesitate to reach out to us, and we will do our best to assist you in securing the care your pet needs on short notice.
  • How do I book my first service?
    Booking your first service with us is a simple process: 1. Fill out our Inquiry Form: Begin by completing our inquiry form. This provides us with essential information about your pet and your needs. 2. Schedule Your Free Meet & Greet: Once we've received your inquiry, we'll schedule a convenient time for a free meet & greet. During this meeting, we'll get to know you, your pet, and discuss your specific requirements. 3. Schedule Services & Travel Worry-Free: After the meet & greet, you can confidently schedule your desired services. Travel worry-free knowing that your pet will be in capable and caring hands. Ready to get started? Visit our contact page to begin the booking process. We look forward to meeting you and your beloved pet!

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